ManageIT IT Service Management (ITSM)

Proactive Risk also offers a 100% remote IT support services designed to keep your business running smoothly. Our US-based live helpdesk support team is available during normal working hours to ensure you receive prompt assistance whenever you need it.

Why Choose Proactive Risk?

• 24/7 Security Operation: Our service is available 24/7, ensuring you're never left dealing with IT issues alone.

• Certified Professionals: Access a team that handles a wide range of technical challenges.

• Cost Efficiency: Having experts on call provides cost savings.

• Scalable Solutions: Our services scale with your needs, as you grow we grow with you.

• Enterprise Experince: You business gains decades of technology experince and rapid outcomes. 

Support Services Include:

• 24/7 Dispatch: 973-298-1160

• Application Assistance: Receive immediate guidance on authorized applications

• Hardware Troubleshooting: Quickly troubleshoot and resolve issues

• Network Stability: Proactively monitor and maintain uninterrupted internet access to keep your business connected.

• Remote Management: Allow our experts to remote request access and manage

• Patch Management: We have a schedule for proactive management of systems with regular updates and system patches adding features and protection against emerging threats.

• Policy Enforcement: Manage to policy and ensure compliance across your organization. 

legal

medical

Onboarding

Why Predictable or "Not-to-Exceed" MSSP Pricing Benefits a Growing Business

1. Cost Containment & Budget Certainty (CFO Priority):

• Predictable pricing eliminates surprise costs, enabling accurate forecasting and budgeting.
• "Not-to-exceed" models cap expenses, giving finance leaders confidence in spend control even as service needs evolve.

2. Scalable Support Aligned to Business Growth (COO Priority):

• MSSPs offer tiered services that scale with operational needs, ensuring the business pays only for what it uses.
• This flexibility supports expansion without requiring constant renegotiation or internal resource strain.

3. Strategic Investment & Risk Management (CEO Priority):

• Transparent pricing reflects a mature vendor relationship, allowing leadership to focus on strategic growth rather than reactive cost management.
• It also signals a commitment to long-term partnership and shared accountability for security outcomes.

4. Operational Efficiency & Focus:

• Reduces administrative overhead tied to managing fluctuating invoices or unexpected service charges.
• Frees internal teams to focus on core business initiatives rather than vendor cost disputes.